Technical qualifications
  • Get a hands-on qualification at the Technical, Bulawayo or Chitungwiza Campus
ICDL
  • Improve your employability
logo
Speciss – Customer Service Excellence for Managers and Executives PDF Print E-mail

Bury the competition by adopting excellent customer service

Usher in a culture of excellence
  • Do you want to have a strategic appreciation of excellent customer service?

  • Do you want to establish a culture of customer service excellence in your organisation?

 

 

 

Who will issue your certificate?

Once you have successfully completed the course, you will be awarded a Speciss College Certificate of Attendance.

Speciss College is the largest private education institution in Zimbabwe. We provide a diverse range of education and training facilities.

Speciss College’s well-deserved reputation for quality - established over 40 years - ensures that you will receive expert tuition.

Speciss College’s training facilities are outstanding and the teachers and lecturers perform to the highest standards.


 

Entry requirements for this course

This course is open to all existing and prospective managers who seek to gain a strategic appreciation of customer service.


 

What you will learn

The following topics will be covered:

 

  • Imperatives for Strategic Customer Service Excellence (CSE)
  • Performance measurement for CSE
  • From excellent service to relationships (CRM)
  • Managing Effective Teams
  • CSE in a challenging economy
  • Managing stressed team members
  • Organisational Culture versus Excellence
  • Customer Experience Management (CXM)
  • Marketing in a CSE-oriented organisation
  • Customer Satisfaction, Customer Loyalty, Customer Retention. How do we do it?

 



What exams will you write?

There are no exams for this course.



When and where are the classes and what are the fees?

This course is run over two days between 08:30am – 16.30pm.

Please contact the Training Director on 706728 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it to agree on the venue and on suitable training dates.




What about books and stationery?

You'll need to bring your own notebook and writing materials to your classes. For your convenience, we have a range of stationery items at the Speciss bookshops.


 

Similar courses you should consider at Speciss

Similar courses which are offered at Speciss College include

  • STS-Customer Care
  • STS-Effective Communication Skills
  • STS-Effective Selling Skills
  • STS-Grooming and Deportment
  • STS-Managerial Leadership
  • STS-Oral Presentation Skills
  • STS-Public Relations for Office Staff

 

 
© 2017 | Terms of Use | Government Registration | Contact Us