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Speciss – Customer Service Excellence for Customer-Facing Team Members PDF Print E-mail

Increase your market share through up-skilling team members' customer service skills

Excellence can be learnt
  • Do you want to increase your market share?

  • Do you want to serve your customers excellently and exceed their expectations?

 

 

Who will issue your certificate?

Once you have successfully completed the course, you will be awarded a Speciss College Certificate of Attendance.

Speciss College is the largest private education institution in Zimbabwe. We provide a diverse range of education and training facilities.

Speciss College’s well-deserved reputation for quality - established over 40 years - ensures that you will receive expert tuition.

Speciss College’s training facilities are outstanding and the teachers and lecturers perform to the highest standards.


 

Entry requirements for this course

This course is open to all people who interact with customers as part of their job.


 

What you will learn

The following topics will be covered:

  • Customer-service fundamentals
  • The Dos and Don'ts of customer service
  • Introducing Customer Service Excellence (CSE)
  • Team members versus CSE best practices
  • The importance of time management
  • Internal culture influences external service
  • Aligning personal goals with organisational goals
  • Grooming, business etiquette and deportment
  • Telephone etiquette
  • E-mail etiquette
  • Diary etiquette and record keeping
  • Teamwork in CSE
  • Understanding customer needs
  • The art of presentation
  • Business Communication fundamentals
  • Social media and the professional
  • The unit value of the customer

 



What exams will you write?

There are no exams for this course.



When and where are the classes and what are the fees?

This course is run over two days between 08:30am – 16.30pm.

Please contact the Training Director on 706728 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it to agree on the venue and on suitable training dates.




What about books and stationery?

You'll need to bring your own notebook and writing materials to your classes. For your convenience, we have a range of stationery items at the Speciss bookshops.


 

Similar courses you should consider at Speciss

Similar courses which are offered at Speciss College include

  • STS-Customer Care
  • STS-Effective Communication Skills
  • STS-Effective Selling Skills
  • STS-Grooming and Deportment
  • STS-Managerial Leadership
  • STS-Oral Presentation Skills
  • STS-Public Relations for Office Staff

 

 
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