Technical qualifications
  • Get a hands-on qualification at the Technical, Bulawayo or Chitungwiza Campus
ICDL
  • Improve your employability
logo
Speciss - Customer Care PDF Print E-mail

Sharpen your customer care skills and rise within your company

You are expected Mr. Goboza
  • Do you want to motivate your staff to provide excellent customer care?

  • Do you want to get more customers by providing excellent customer care?

Prospective Careers:

  • Salesperson

 

 


 

 

 

 

Who will issue your certificate?

Once the participant has successfully completed the course, s/he will be awarded a Speciss College Certificate of Attendance.

Speciss College is the largest private education institution in Zimbabwe. We provide a diverse range of education and training facilities.

Speciss College’s well-deserved reputation for quality - established over 40 years - ensures that your staff will be well trained on how to handle customers.

Speciss College’s training facilities are outstanding and the teachers and lecturers perform to the highest standards.


 

Entry requirements for this course

Anyone in the organisation who has contact with customers or who influences customer service should attend this course.


 

What you will learn

Participants will study the following topics, using case studies to illustrate the principles of each topic:

  • The role of the customer in business.
  • Communication - creating an understanding through the use of language
  • Product knowledge
  • Establishing customer needs
  • Customer satisfaction
  • Handling complaints
  • Public relations techniques
  • Telephone techniques



What exams will you write?

There are no exams for this course.



When and where are the classes and what are the fees?

Lessons are offered at different times on different campuses, with some lessons being held during the day, and others in the evening or at weekends.

Often the same course can be studied at a variety of different times, so you can choose the one which is more convenient to you.

You’ll get your personal timetable when you register at Speciss College.

 



What about books and stationery?

You'll need to bring your own notebook and writing materials to your classes. For your convenience, we have a range of stationery items at the Speciss bookshops.


 

Similar courses you should consider at Speciss

  • Counter Sales & Customer Relations
  • Strategic Marketing
  • Effective Selling Skills
  • Telephone Selling

 

 
© 2017 | Terms of Use | Government Registration | Contact Us